Terms and Conditions for Man With Van Isleworth

These Terms and Conditions set out the basis on which Man With Van Isleworth provides moving, transport, courier-style, and related van services to customers in the UK. By making a booking, requesting a quotation, or allowing a vehicle and crew to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. They are intended to clarify responsibilities, manage expectations, and ensure that every man with van booking is handled fairly, safely, and in line with applicable law.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, sender, recipient, or any person authorised to act on behalf of the customer. These terms apply to all services, whether arranged online, by telephone, by email, or through any other booking method. They apply equally to domestic moves, single-item transport, collection and delivery work, and any additional labour or waiting time agreed in advance or charged under these terms.

We reserve the right to amend these terms from time to time. Any updated version will apply to future bookings once made available. Changes will not normally affect bookings already confirmed, unless required by law, safety, operational necessity, or a circumstance beyond our reasonable control. If a change is required for a live booking, we will act reasonably and notify you where practicable.

Booking Process
All bookings are subject to availability and acceptance by us. A booking request may include a description of the goods, pickup and delivery locations, access conditions, dates, times, and any special handling requirements. A quotation is usually based on the information provided at the time of enquiry. If the details later change, we may revise the quotation, service scope, vehicle size, crew, or timing accordingly.

A booking is not confirmed until we have expressly accepted it and, where required, received any deposit or advance payment. Confirmation may be provided verbally or in writing. It is your responsibility to review the details of the booking confirmation carefully, including date, time window, locations, and service notes. If anything is incorrect, you must notify us promptly so we can correct it before the move date.

If the service requires parking arrangements, building access, permits, lift use, or timed slots, you must ensure these are in place before the agreed arrival time. Any delay, extra waiting, redirection, or inability to complete the job due to inaccurate or incomplete information may result in additional charges. For a van and man service, efficient loading depends heavily on access conditions and the accuracy of the information supplied during booking.

Payments
Unless otherwise agreed, payment is due on completion of the service and before unloading is finalised, or at another time specified in the confirmation. We may request a deposit, part payment, or full prepayment for certain bookings, including higher-value jobs, weekend work, urgent collections, or services involving third parties. Accepted payment methods will be advised at booking stage. Any bank charges, transfer fees, or currency conversion costs imposed by your payment provider remain your responsibility.

Quoted prices are based on the information available at the time and may be subject to revision if the actual job differs from the description provided. Additional charges may apply for waiting time, additional labour, extra items, stair carries, long carries, parking charges, congestion or access restrictions where applicable, tolls, storage, dismantling or reassembly not included in the original quotation, or waste disposal services requested by you. We will act reasonably and, where possible, inform you before such costs are incurred.

If payment is not made when due, we may suspend the service, retain goods while lawful to do so, charge reasonable late-payment costs, and pursue recovery through lawful means. You are responsible for ensuring that the payer has sufficient authority and funds. Any dispute over an invoice must be raised promptly and must not be used as a reason to withhold payment for undisputed amounts. For a man with a van booking, payment obligations remain valid even if the scope changes due to customer instructions.

Cancellations and Amendments
You may request to cancel or reschedule a booking, but any refund or fee waiver will depend on how much notice is given and whether costs have already been incurred. If you cancel well in advance, we may refund all or part of any prepayment, less any non-recoverable costs. If you cancel at short notice, after dispatch, or when the crew is already en route or on site, a cancellation fee may apply to reflect lost time, vehicle allocation, fuel, and other expenses.

If we need to amend or cancel a booking due to safety concerns, severe weather, traffic disruption, vehicle failure, staff illness, legal compliance, or events outside our control, we will try to offer an alternative time or date. If no suitable alternative is available, any prepayment for undelivered services will usually be refunded, subject to any lawful deduction for work already performed. We will not be responsible for indirect losses caused by a cancellation where we have acted reasonably.

Requests to change the service date, timing, route, or load details must be made as early as possible and are subject to availability. Changes may affect pricing and may require a new quotation. If the nature of the job changes materially, we may treat the original booking as cancelled and rebooked under revised terms. This is particularly relevant where a man with van hire arrangement has been scheduled around a specific vehicle size or crew capacity.

Customer Responsibilities
You must ensure that all goods presented for transport are properly packed, labelled where needed, and fit for carriage. Fragile items, dismantled parts, loose fixtures, electrical equipment, liquids, perishables, and valuables should be declared in advance. You must not include prohibited, dangerous, illegal, or contaminated goods unless we have expressly agreed in writing and the law allows such transport. You are responsible for accurately describing the load and for separating items to be transported from items to be left behind.

You must ensure that access routes, keys, codes, and permissions are available at the agreed times. If there are stairs, narrow corridors, limited parking, weight restrictions, or building rules, you must tell us before the booking begins. We may refuse to move items that are unsafe, excessively heavy for the available crew, inadequately packed, or likely to cause damage. If the crew considers an item dangerous to move without additional protection or equipment, we may pause the work until the issue is resolved or decline that item.

Where you are not present, you must nominate an authorised person to provide instructions and receive the goods. Any instructions given by such a person will be treated as instructions from you. We will not be liable for delays caused by missing keys, access problems, wrong addresses, incomplete directions, or inaccurate inventory. In a typical van with man service, your preparation directly affects the speed, safety, and final cost of the job.

Liability and Damage
We will take reasonable care of your goods while they are in our possession and while the service is being carried out. However, our liability is limited to losses or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable care and skill. We are not liable for pre-existing damage, wear and tear, defects in packaging, poor loading by the customer, or damage arising from items that are not adequately protected for transit.

Unless otherwise agreed in writing, we do not accept responsibility for indirect, consequential, or economic losses such as missed deadlines, loss of profit, business interruption, or emotional distress. We are not liable for delays caused by traffic, road closures, weather, accidents, police directions, ferry or rail disruption, third-party acts, or circumstances beyond our control. If a claim is made, you must notify us as soon as reasonably possible and provide evidence of the goods, the condition of the goods, and the alleged loss or damage.

Any claim for damage must be raised promptly, and in any event within a reasonable time after delivery. We may inspect the goods, packaging, vehicle, and relevant circumstances before accepting or rejecting liability. Where liability is established, our obligation may be limited to repair, replacement, or a monetary amount reflecting the proven loss, subject always to any statutory rights that cannot be excluded. If you choose to transport especially valuable items, you should consider your own insurance cover, as standard service pricing may not include specialist risk cover.

Insurance and Force Majeure
We maintain insurance cover appropriate to the nature of the services we provide, but this does not mean that every item is automatically insured for full replacement value. You remain responsible for checking whether your own household, contents, or business insurance covers transit, loading, unloading, storage, or third-party handling. If you require additional cover, you should arrange it before the move date and declare any high-value items in advance if requested.

We shall not be liable for failure or delay in performing our obligations where such failure results from events outside our reasonable control, including extreme weather, fire, flood, epidemic, accident, industrial action, shortage of fuel, supply chain disruption, acts of government, road incidents, or failure of third-party service providers. In such circumstances, we may suspend, postpone, or reschedule the job. Any reasonable costs already incurred may remain payable. This applies whether the service is a simple man with a van service or a larger multi-item move.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Your statutory rights as a consumer, where applicable, remain unaffected. If any clause is found to be unenforceable, the remainder of the terms will continue in full force and effect. We will interpret the affected clause so far as legally possible to reflect its original commercial purpose.

Waste Regulations and Disposal
If you ask us to remove unwanted items, packaging, or household waste as part of the booking, you confirm that you have the right to dispose of those items and that they are not hazardous, illegal, or contaminated unless we have expressly agreed otherwise and lawfully can transport them. Waste handling must comply with applicable UK waste legislation, including duty-of-care principles. You must not ask us to dispose of chemicals, asbestos, medical waste, gas bottles, paint, oils, batteries, sharps, or other regulated materials unless the service specifically allows it and all legal requirements are met.

Where we collect waste or unwanted goods, you agree to provide an accurate description of the items and their likely classification. If special handling, segregation, or licensed disposal is needed, additional charges may apply. You remain responsible for the legality of the waste and for obtaining any permissions required from landlords, managing agents, or local authorities. We may refuse to remove any item that appears unsafe, unlawfully disposed of, or beyond the scope of the agreed service. A man with van Isleworth arrangement does not automatically include waste transfer unless stated in the booking confirmation.

We may require evidence that the waste originates from a household, business, or site that is entitled to use the service, and we may decline collections where the documentation is inadequate. If the waste contains reusable items, mixed loads, or items requiring segregation, you must tell us before collection. Any breach of waste regulations by the customer may result in cancellation of the job, additional charges, or notification to relevant authorities where legally required. We will not knowingly participate in unlawful disposal.

Goods in Transit, Storage, and Delivery
Delivery times are estimates only unless otherwise agreed in writing. While we will use reasonable efforts to meet the scheduled time, we cannot guarantee arrival or completion within a specific minute unless a timed service has been expressly confirmed. Waiting at pickup or delivery addresses beyond a reasonable period may result in additional charges. If we are unable to complete delivery because no one is available to accept the goods, we may arrange redelivery or temporary retention at your cost, where lawful and practical.

Where goods are left in our care temporarily, you must tell us about any special storage needs, including temperature sensitivity, stacking restrictions, or fragility. We are entitled to rely on the information you provide. If goods are packed by you, we are not responsible for hidden defects, internal movement, or damage caused by unsuitable packaging. If we assist with dismantling or reassembly, this is done on the basis of reasonable skill and care, but we do not guarantee that manufacturer specifications will always be recoverable without spare parts or specialist tools.

If you ask us to leave goods unattended, at kerbside, or at a location where risk may increase, you do so at your own risk unless we have expressly agreed in writing to a different arrangement. Where a delivery must be completed by a third party or to a building representative, any signature, acknowledgement, or handover record obtained will be treated as proof of delivery unless shown to be incorrect. We recommend that you check all items promptly upon receipt.

Disputes, Governing Law and Final Provisions
We encourage customers to raise concerns quickly so they can be resolved efficiently. If a dispute arises, both parties should first attempt to settle it in good faith. Nothing in these terms prevents either party from seeking legal advice or using any dispute resolution process available under law. You must continue to pay any undisputed sums while a dispute is being investigated.

These terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring a claim elsewhere. If you are contracting as a business, you agree that any dispute will be heard in the English courts. These terms are designed to support a fair and transparent man with van hire Isleworth service while keeping legal responsibilities clear and enforceable.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. If you do not agree with any part of them, you should not proceed with the service. We may rely on these terms in relation to each booking, quote, or service request unless a separate written contract signed by both parties states otherwise. For the avoidance of doubt, no employee or driver has authority to vary these terms unless the variation is confirmed in writing by an authorised representative.